Privacy Policy
Effective Date: June 2nd, 2025
Orbit Health (“Orbit Health,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect the information you provide when you use our website (https://orbithealth.com), contact us, or engage with our services—including when you submit information via forms on our website or Monday.com forms.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.
Information We Collect
We collect several types of information to deliver and improve our services:
- Information You Provide Voluntarily
We collect personal and service-related information when you:
- Contact us via forms, emails, or phone
- Submit appointment requests or inquiries
- Use our services or support channels
- Complete forms hosted on our website or through Monday.com
This may include:
- Name, email address, phone number, and mailing address
- Information related to health concerns or service preferences
- Appointment details or intake responses
- Billing or insurance details (if applicable)
Information collected through either form type is handled securely and with equal care, subject to this Privacy Policy.
- Health-Related Information
If you use our services or submit consultation requests, you may voluntarily provide details about symptoms, medical conditions, medications, or treatment preferences. We use this information solely to support your care and service delivery.
- Automatically Collected Information
When you visit our website, we may collect:
- Usage data and behavior analytics via cookies or similar technologies
- How We Use Your Information
We use the information we collect to:
- Provide and manage health-related services and appointments
- Respond to inquiries and customer service requests
- Process form submissions from our website and Monday.com
- Send appointment confirmations, service notifications, and other communications
- Handle billing or payment (where applicable)
- Analyze site usage and improve functionality
- Detect and prevent unauthorized access or fraud
- Comply with legal or regulatory requirements
We do not sell your personal or health-related data.
Legal Basis for Processing (Where Applicable)
Depending on your jurisdiction, we process your information under one or more of the following legal bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest
How We Share Information
We may share your information in limited ways:
- With Service Providers and Technology Platforms
We use third-party services—including Monday.com, website form tools, hosting providers, and analytics platforms—to support secure data collection and operations. These providers are contractually required to safeguard your data.
- With Legal or Regulatory Authorities
We may disclose information as necessary to comply with legal obligations or respond to lawful requests.
Your Rights and Choices
You may:
- Request access to your personal information
- Request updates, corrections, or deletion of your information (subject to applicable laws)
- Opt out of marketing or promotional communications
- Adjust cookie preferences through your browser settings
To submit a privacy-related request, contact privacy@orbithealth.com.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Maintain sessions
- Track and improve user experience
- Analyze performance
You may disable cookies via browser settings; however, certain features may be affected.
Data Security
We use industry-standard technical and organizational measures to protect your information, including:
- Encrypted communications
- Secure access controls
- Regular monitoring and maintenance
Data collected via Monday.com or our native forms is processed through secure systems.
Data Retention
We retain your data as long as necessary to:
- Deliver services
- Maintain records for legal or operational needs
- Resolve disputes and enforce agreements
Data is deleted or anonymized when no longer required.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
International Users
Our services are intended for U.S.-based users. If you access our site from another country, you consent to the transfer of your data to the United States.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we become aware that we have received such data without verified consent, we will delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. All updates will be posted on this page only. We encourage you to review this page regularly for the latest information.
Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know what personal information we collect, use, disclose, and sell (we do not sell your data)
- Right to Access the categories and specific pieces of personal information we hold about you
- Right to Delete your personal information, subject to certain legal exceptions
- Right to Opt-Out of the sale of your personal information (not applicable as we do not sell your information)
- Right to Non-Discrimination for exercising your CCPA rights
To exercise your rights under the CCPA, please contact us at privacy@orbithealth.com. You may be asked to verify your identity before we can process your request.
We do not sell or share personal information as defined under CCPA and do not use your data for cross-context behavioral advertising.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us at:
Privacy Officer
Orbit Health
Email: privacy@orbithealth.com
Website: https://orbithealth.com