Privacy Policy
Effective Date: June 1st, 2025
Last Reviewed: June 17th, 2025
Orbit Health (“Orbit Health,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy describes how we collect, use, disclose, store, and protect the information you provide when you use our website (https://orbithealth.com), contact us, or engage with our services—including when you submit information via forms on our website.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.
Information We Collect
Information You Provide Voluntarily
We collect personal and service-related information when you:
- Contact us via forms, emails, or phone
- Submit appointment requests or inquiries
- Use our services or support channels
- Complete forms hosted on our website
This may include:
- Name, email address, phone number, and mailing address
- Information related to health concerns or service preferences
- Appointment details or intake responses
- Billing or insurance details (if applicable)
Health-Related Information
If you use our services or submit consultation requests, you may voluntarily provide details about symptoms, medical conditions, medications, or treatment preferences. We use this information solely to support your care and service delivery.
Automatically Collected Information
When you visit our website, we may collect:
- Usage data and behavior analytics via cookies or similar technologies
How We Use Your Information
We use the information we collect to:
- Provide and manage health-related services and appointments
- Respond to inquiries and customer service requests
- Process form submissions
- Send appointment confirmations, service notifications, and other communications
- Handle billing or payment (where applicable)
- Analyze site usage and improve functionality
- Detect and prevent unauthorized access or fraud
- Comply with legal or regulatory requirements
We do not sell your personal or health-related data.
Legal Basis for Processing (Where Applicable)
Depending on your jurisdiction, we process your information under one or more of the following legal bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interest
How We Share Information
With Service Providers and Technology Platforms
We use third-party services—such as website form tools, hosting providers, and analytics platforms—to support secure data collection and operations. These providers are contractually required to safeguard your data.
With Legal or Regulatory Authorities
We may disclose information as necessary to comply with legal obligations or respond to lawful requests.
HIPAA Compliance
Orbit Health may be subject to HIPAA and, where applicable, handles Protected Health Information (PHI) in accordance with HIPAA Privacy and Security Rules. PHI is used or disclosed solely for treatment, payment, or healthcare operations and in accordance with applicable legal requirements.
Your Rights and Choices
You may:
- Request access to your personal information
- Request updates, corrections, or deletion of your information (subject to applicable laws)
- Opt out of marketing or promotional communications
- Adjust cookie preferences through your browser settings
To submit a privacy-related request, contact privacy@orbithealth.com.
Sensitive Personal Information
We may collect sensitive personal information as defined by the CPRA (such as health-related data or insurance information). You have the right to request that we limit the use of this information to what is necessary to deliver requested services. To submit such a request, contact us at privacy@orbithealth.com.
Verification Process
To protect your privacy and security, we will verify your identity before fulfilling any access or deletion requests. This may include requesting additional information such as a government-issued ID or account details previously provided.
Authorized Agents
You may designate an authorized agent to make a request on your behalf. To do so, the agent must provide written proof of authorization, and you may be required to verify your identity directly with us.
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Maintain sessions
- Track and improve user experience
- Analyze performance
We honor Global Privacy Control (GPC) signals where applicable. If your browser sends a GPC signal, we will interpret it as a valid request to opt out of the sale or sharing of personal data.
You may disable cookies via browser settings; however, certain features may be affected.
Data Security
We use industry-standard technical and organizational measures to protect your information, including:
- Encrypted communications
- Secure access controls
- Regular monitoring and maintenance
Data Retention
We retain your data as long as necessary to:
- Deliver services
- Maintain records for legal or operational needs
- Resolve disputes and enforce agreements
Data is deleted or anonymized when no longer required.
Employee and Contractor Privacy
In addition to client data, we collect personal information from employees, job applicants, and contractors for employment and staffing purposes. This information is processed solely in connection with employment decisions, payroll, benefits, compliance, and workplace operations.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites.
International Users
Our services are intended for U.S.-based users. If you access our site from another country, you consent to the transfer of your data to the United States.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we become aware that we have received such data without verified consent, we will delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. All updates will be posted on this page only. We encourage you to review this page regularly for the latest information.
Your Rights Under the California Consumer Privacy Act (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- Right to Know what personal information we collect, use, disclose, and sell (we do not sell your data)
- Right to Access the categories and specific pieces of personal information we hold about you
- Right to Delete your personal information, subject to certain legal exceptions
- Right to Opt-Out of the sale of your personal information (not applicable as we do not sell your information)
- Right to Non-Discrimination for exercising your CCPA rights
To exercise your rights under the CCPA, please contact us at privacy@orbithealth.com. You may be asked to verify your identity before we can process your request.
We do not sell or share personal information as defined under CCPA and do not use your data for cross-context behavioral advertising.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, contact us at:
Privacy Officer
Orbit Health
Email: privacy@orbithealth.com
Website: https://orbithealth.com